By Rhonda Mims
In November, WellCare participated in a gathering hosted by the CEO Action for Diversity & Inclusion™ (CEO Action), the largest CEO-driven coalition to advance diversity and inclusion (D&I) in the workplace.
During the event, nearly 300 organizations, including WellCare, came together to address complex challenges and drive new initiatives to prioritize diversity and inclusion in corporate America.
The Case for Diversity & Inclusion
Why are businesses focusing on diversity and inclusion?
Because inclusive workplaces see real results. According to a 2018 study from Catalyst, diverse workplaces report higher employee engagement, retention, innovation, productivity, decision-making, financial health and reputation.
As an organization that serves more than 6.4 million members across the country, WellCare has made it a business imperative to create an inclusive workplace that can attract and retain a workforce that can meet the needs of our members, providers and partners.
Demonstrating our Commitment to Diversity
In 2019, we were honored to be recognized for our work in this area and the accomplishments of our associates. For example, the Human Rights Campaign Foundation gave WellCare a score of 100% on its 2019 Corporate Equality Index and the Tampa Bay Business Journal recognized WellCare as a “Business of Pride” ally company. WellCare also scored 100% on the 2019 Disability Equality Index (DEI®), and the Points of Light Foundation named WellCare a Civic 50 company three years in a row.
Awards are exciting, but delivering on our commitment to our associates is what truly matters.
As WellCare’s CEO, Ken Burdick says, “The greatest danger in any organization is unconscious bias.”
To address this threat, WellCare established a Diversity Council, which is responsible for reviewing enterprise goals established to ensure a diverse workforce, an inclusive work environment and a strategy for our presence and reputation in the community.
We have also made significant investments so that all WellCare associates can feel empowered to bring their true selves to work each day. WellCare established seven Associate Resource Groups (ARGs) – including African-American, Asian, Hispanic, LGBTQ+, persons with disabilities & caregivers, veterans and women – which help unlock cultural insights and enhance the experience and engagement of our associates. To date, more than 2,100 associates (18% of our employees) belong to an ARG, which is double the national average (8.5%).
Finally, we established “conscious inclusivity” training, which is available online through WellCare University to help all associates identify and address their own personal unconscious biases in the workplace and in their daily lives.
To see how seriously we value diversity and inclusion, please take a few minutes to view this video featuring some of our amazing WellCare associates who comprise our unique company culture.
We’re proud of our work so far, but there’s much more to be done in this critical journey. In 2020, we commit to continuously improving our workplace and culture to be a place where all of our associates are able to bring their best selves to work and unleash their full potential for themselves and our members.
Rhonda Mims is WellCare’s executive vice president and chief public affairs officer.